ClickSupport
A Smarter Information Technology Service

Your Vision. Our Solutions

In today’s business climate, every minute counts. Managing your IT services can be time consuming and often frustrating. With our winning IT solutions, ClickSupport is here to help. We’ll provide your organization with all the IT services that you need - so you have the peace of mind to focus on the rest of your business.

What We Offer

Security

In the wake of the highly-connected Internet of Things (IoT) and the rise of the cloud, we’re facing increased vulnerabilities to our networks, networks that are less monolithic, legacy architectures and more distributed, microservice-based networks. With large-scale data breaches making headlines, whether you’re a small startup or an enterprise organization, security should be a top priority and we can assit in providing your with a taylor made solution.

Mobility

Personal mobile devices enter your organization virtually every day, and that’s a good thing. The productivity gains that workers can achieve through anytime, anywhere access accelerate decision-making and response to business activities. You should be able to embrace mobility with the confidence that security measures are in place to protect corporate information consistently across endpoints. Speak to us today!

Cloud Computing

Bring your organisation's products and services to market faster with Cloud Computing by fully understanding the possibilities and challenges of moving your organisation's data to the cloud. Understand the key characteristics, benefits and delivery models of cloud computing. Address common security and technical challenges related to cloud computing. Implement an effective cloud action plan. Facilitate successful cloud computing initiatives seemlessly.

Services and Solutions

Managed IT Services

Our sophisticated tools allow us to create and manage a customised and tailored Outsourced solution to your company's exact needs. Our offerings include:

Fully Managed IT Service Agreements.

Service Level Agreements (SLA)

Fixed-Hourly Retainers

Ad hoc services

Our suite of Management, Monitoring, Logging and Reporting Tools allow us to maintain and proactively address concerns before they become issues in your IT environment, facilitating piece of mind and delivery of excellent service.

Server Solutions

We spec each server to your exact needs. This is essential in today’s market as the general approach of over specking to allow for future growth is a waste of your money. Our Server Solutions use best of breed, industry standard brands, that suit your budget without compromising on quality. This furnishes us with the reliability we require to deliver the level of service excellence. Our engineers are well qualified across the spectrum of products and services we deliver.

Desktop/Laptop/BYOD (Bring Your Own Device) Solutions

We realise that computers are not an asset and are actually an essential but necessary evil. We therefore recommend and support BYOD but ensure this does not compromise your company’s stability, security or business continuity. We maintain and support your environment according to your exact needs. This is done either remotely or onsite maintaining productivity in your work environment. Our engineers are qualified in a range of hardware and software products required in a business environment.

Call Centre and Technical Services

Our Team provides professional 1st Tier telephonic support on incoming technical calls to address Client issues immediately. We offer Remote Support, On-Site and Vendor support.

Our Standard Support Team numbers are manned from 7am to 6pm Monday to Friday excluding Public Holidays. We are able to offer 24 hours a day, 7 days a week support for clients who require this.

Activities Reporting

Activities Report - allows for the most effective understanding of what the day-to-day issues are in our Client's IT environment. We log and report on every call made, categorising each call in to a detailed matrix. We then assess the matrix and make recommendations to rectify and prevent these issues from re-occurring.